FAQs

What services do you offer?

Products ordered through our online ordering system are screen printed. We also offer embroidery, direct to garment printing (DTG), heat transfer printing, and stickers. Please contact us if you are interested in these services.

What is the minimum and maximum order?

Our minimum order is just 6 pieces. They do not all need to be the same size, but they do need to be the same style and color of garment. There is no maximum order—we routinely ship orders of many thousands of pieces.

What are my shipping options and charges?

We charge the actual cost for shipping—no markup. For all orders placed online, we use UPS. If you prefer another major carrier, we can accommodate this request by phone or email.

How long will my order take?

Printing turnaround time is approximately 10 business days (two normal weeks without any holidays) from when your order is submitted, plus the time for the shipping method you selected at checkout. However, if you need your items sooner, we can work around your schedule.

Can you accommodate a rush request?

Gladly! Our rush fees are as follows:
4-6 day service: 25 percent of total order
2 day service: 50 percent of total order
1 day service: 100 percent of total order

Are there any additional set up charges?

Nope! All set up costs are included in your per piece price. Shipping is separate.

Can I use the same design on different garments?

Yes. You may apply the design you created on Print Monster to different garments. Please keep in mind that garments of varying colors and materials may affect the colors of your design. For example, the same logo may look slightly different on a black hat than a white t-shirt.

How long will my print last?

Our printing is very high quality and will wear at the same rate as your garment. Washing inside out in cold water and hang drying can help a garment hold up better. Of course, we recommend you follow any suggested instructions on the tags of your garment as well.

Do you offer special deals for non-profits or fundraisers?

Yes. We’re thrilled to have the chance to help out major charities as well as small crowd-funding campaigns for a good cause. An open purchase option will be made available soon, which will enable individuals who wish to support your organization to place their order through our site. In the meantime, please contact us to learn about special pricing for your organization or situation.

My organization would like to pay using a check. Is that OK?

Yes. While we do not accept personal checks, we’re happy to accept checks from reputable companies and organizations when this payment method better suits their accounting system. You will need one of our customer service representatives to assist you should you choose this option.

I am submitting design files. What is the proper format?

Some clients elect to submit finished artwork rather than using our online design tool. In this case, we recommend vector art in Adobe Illustrator, EPS, SVC, or PDF. High resolution (at least 300 dpi) JPEG, TIFF, or PNG files are acceptable as well. All text should be in outlined format (not literally an outline though, please!). If you need any clarification or assistance at all, please don’t hesitate to contact us. Art that is not in the correct format can delay production.

Can you match Pantone (PMS) colors?

Yes. We can match our inks to specified Pantone (PMS) colors. Please allow for a little variation as printing on different fabrics and colors can adjust the color slightly.